Terms of Service

Summary

cmtechsoftware.io is the website of CMTechSoftware LLC (“CM Tech Software”, “we”), a veteran-owned business based in Reno-Sparks, Nevada (United States) and operated by Chris Martinez. We're a software company: we build and run our own software, on a US server we rent from Hostinger. MyVaultMate is sold and billed on this site as a subscription in one of three plans (Office, Practice or Firm). By using the site you agree to these terms. The site and MyVaultMate are provided "as is." We're not liable for indirect or consequential damages from your use of the site or MyVaultMate. Nevada law applies.

1. Acceptance

By accessing or using cmtechsoftware.io ("the site"), creating an account, submitting a form, starting a trial, or subscribing to MyVaultMate, you agree to these Terms of Service and to our Privacy Policy. If you don't agree, please don't use the site.

2. Who we are

CM Tech Software is a veteran-owned software company based in Reno-Sparks, Nevada, operated by Chris Martinez, that builds and operates MyVaultMate, its own SaaS product. "We," "us," and "our" refer to CM Tech Software. Contact: support@cmtechsoftware.io · (775) 229-2579.

3. Site content

Marketing copy, blog posts, product descriptions, pricing, and downloadable resources are provided in good faith and are accurate to the best of our knowledge at the time of publication. We may update or remove any page without notice. Current subscription pricing is what's shown on the plan/checkout page and stated on each invoice.

4. Customer accounts

You may create a customer account to start a trial, manage your subscription, see your invoices, and manage your details. By creating an account:

• You confirm you're at least 18 years old and authorized to enter into agreements on behalf of any organization you list.
• You're responsible for keeping your password secure. If you suspect your account has been compromised, contact us immediately.
• For your security, signed-in sessions are automatically signed out after one hour of inactivity (you'll see a warning shortly before). Just sign in again to continue.
• You agree to provide accurate information and keep it current.
• We may suspend or terminate any account that violates these terms, attempts to compromise the site, or is used in connection with fraudulent activity.
• You can close your account at any time by emailing support@cmtechsoftware.io. Closure deletes your profile but does not delete records we're required by law to keep (e.g. tax records of past payments). When a subscription is cancelled, its scan data (computers, scans, findings and report files) is deleted 90 days later unless you subscribe again before then; billing records are kept 10 years. An account that never chooses a plan is closed after 6 months (see section 5). Until scan data is deleted you can still sign in and export your findings. Files kept in the program's Quarantine or Vault can be opened only while your account is open, so take out anything you need before you close it.

5. Subscriptions and billing

MyVaultMate is sold and billed on this site as a subscription in one of three plans (Office, Practice or Firm). When you start a trial or subscribe:

• Trial (card required, never charged automatically). A trial gives you the full MyVaultMate product for 14 days: every feature, at the Firm plan's limits (up to 250 devices and 10 locations). If you then choose a smaller plan, the devices and locations beyond its limits stop being scanned until you add an add-on pack or move up. A payment card is required to start it: you save it on Stripe's secure checkout and it is not charged. The 14 days start when your organization registers its first computer, not at signup. When they end, access to scanning pauses and we ask you, in your dashboard, in the program and by email, to choose a plan (Office, Practice or Firm) and monthly or annual billing. Your card is charged only when you choose a plan, at the price shown before you confirm (Office is currently $499/month, or $4,990 per year with annual billing), and a recurring subscription then begins. We email you three days before the trial ends. A trial requested through a demo works the same way without a saved card, and we may end a demo trial early once the demo is done. If you don't choose a plan, the account stays paused for 6 months (you can still sign in and export your findings), with a reminder each month and a final notice a week before; after that the account is closed, its scan data is deleted, sign-in is switched off and the saved card is removed. Billing records are kept as described in our Privacy Policy. Trials started between October 17 and November 7, 2026 were set to charge the chosen plan automatically when they ended, as agreed at their signup; trials started before October 17, 2026 did not require a card and pause when they end.
• Plans and limits. Every plan includes every detection feature. The plans differ in capacity: Office covers one location and up to 10 devices; Practice covers up to three locations and 30 devices; Firm covers up to 10 locations and 250 devices. Every plan includes the Insurance Summary, and every report opens with a page you can send to your insurance broker. A "location" is a separate office site (one building is one location). A "device" is a computer registered to your organization in the dashboard. Device and location limits are enforced in the product (you add and name locations under Locations in your dashboard, each with a required nickname that defaults to the location's name); if you reach your plan's limit you can add an add-on pack or move to a larger plan. Items on a plan marked "coming soon" are not yet available and are not part of what you are buying today.
• Add-on packs. On any plan you can add packs of 10 more computers and 3 more locations, at $55 a month per pack ($550 a year with annual billing), billed with your subscription on the same interval. You choose how many when you pick your plan (up to 10; ask us if you need more) and can change the number from Billing; changes are prorated onto your next invoice.
• Billing interval. You choose monthly or annual billing. Annual billing gives you two months free (you pay for ten months). The amount for your selected interval is shown before you subscribe and is stated on each invoice. To switch between monthly and annual later, contact us.
• How you're billed. Your subscription is billed to the card you keep on file: your card is charged when you choose a plan (after a trial, or straight away if you subscribe without one) and then at the start of each billing cycle (monthly or annual) at the then-current rate, until you cancel. You authorize those charges when you confirm the plan. A trial that began between October 17 and November 7, 2026 was billed from the end of its trial, as agreed at its signup. Some accounts are instead set up to be billed by emailed invoice (payment link, due within 30 days) rather than by automatic card charge — if that's how your account is configured, it's stated on your invoices, and you can switch between emailed invoices and automatic payment from your profile or by emailing support@cmtechsoftware.io. Payments are processed by Stripe, Inc., the third party we use to accept electronic payments; by submitting payment information you also agree to Stripe's terms. We never see, store, or have access to your card or debit number, bank-account details, or billing address — none of it is kept in our database or on this website; Stripe collects and maintains all of it.
• Auto-renewal. Your subscription automatically renews at the then-current rate until you cancel — month-to-month if you're billed monthly, or for another 12 months if you're billed annually.
• Rate changes. We'll notify you of any change to your subscription rate before it takes effect.
• Cancel anytime. You can cancel at any time from your account or by emailing support@cmtechsoftware.io. Cancellation stops future billing; your access continues through the end of the current paid period. There's no cancellation fee.
• Late payments. Overdue invoices may accrue interest at the lower of 1.5% per month or the maximum rate permitted by applicable law.

5A. Founding member program

We offer discounted access to MyVaultMate to our first 10 customers ("founding members"). This is a trade, not an unconditional gift:

• What you get. The plan you choose (Office, Practice or Firm) at 50% off its standard monthly price for your first 6 months (Office $249.50/month instead of $499; Practice $449.50/month instead of $899; Firm $749.50/month instead of $1,499). A payment card is required at signup (collected via Stripe Checkout); nothing is charged until your account goes live. Founding pricing is billed monthly. Once the discount period ends, billing moves automatically to our standard rate.
• What we ask in return. A logo (which we may use in our marketing, with your review and consent before publishing), a testimonial once your organization is up and running on MyVaultMate, and a 20-minute feedback call once a quarter. You agree to this when you claim your founding spot.
• The discounted rate requires staying a subscriber. If you cancel outright before your 6-month discount period is complete, the founding rate is forfeited permanently — resuming later means the standard rate. Pausing your subscription instead of cancelling keeps the founding rate, and no charges are made while it is paused. A payment failure or a disputed charge does not forfeit the rate: you get a grace period and a chance to update your payment method first.
• Limited and non-transferable. Founding status is capped at 10 companies, tied to the organization that claimed it, and does not repeat once all spots are claimed.
• Good faith, not a hard cutoff. We're not going to shut off your account over one missed call. Sustained non-participation may end founding status; if that happens, we'll tell you directly and offer a path to the standard paid plan before anything changes.

6. Refunds and cancellation

We want every customer to feel like the subscription was worth what they paid. Specifically:

• Trial: the 14-day trial requires a payment card, which is never charged automatically: you are charged only when you choose a plan. If you were charged and did not mean to be, contact support@cmtechsoftware.io and we will review it in good faith.
• Monthly plans: cancel any time and you keep access through the end of the current paid month; we don't pro-rate or refund partial months.
• Annual plans: cancel any time and your access continues through the paid year. If something goes wrong on our end, or you cancel shortly after an annual renewal you didn't intend, email us and we'll work it out in good faith.
• Disputes: chargebacks and disputes filed through Stripe will be handled directly with Stripe; we'd much rather you write to us first so we can resolve it without involving the dispute process.

7. MyVaultMate

CM Tech Software builds and operates MyVaultMate on cmtechsoftware.io under your account, login, and subscription. When you access MyVaultMate through cmtechsoftware.io, these terms and our Privacy Policy govern your use. You have access only while your subscription is active.

MyVaultMate includes a program you run on your own computers. Its detection is rule-based: it can miss sensitive data or flag things that aren't sensitive, a clean result is not a guarantee, and a risk score is not a certification or a legal finding.

The program never moves or deletes a file on its own: what happens to a file is decided by your people, at the computer, or, for quarantine only, by an administrator of your account from the dashboard. You are responsible for those decisions and for keeping backups. Deleting a file in the program is permanent and cannot be undone; copies may remain on SSDs, in sync services such as OneDrive, in backups or in Windows shadow copies. The Quarantine and Vault encrypt files so they can't be read without your PIN or your account sign-in, but they cannot stop malware or ransomware on the computer from deleting or overwriting them. If you lose both the PIN and the account sign-in, or the account is closed, files in them can't be opened, and we can't open them for you.

7A. Communications and email

When you create an account, submit a form, subscribe to a product, or sign up for our newsletter, you agree that we may contact you by email at the address you provide. There are three kinds of email we may send:

• Transactional / service email — signup confirmations, password resets, invoices and receipts, security and account notices, and messages needed to run MyVaultMate. These are part of the service; you receive them while you have an account or active subscription and can't opt out of them separately (to stop them, close your account).
• General newsletter — an educational content series you receive only after confirming a double opt-in. You can unsubscribe at any time.
• Product onboarding and education — emails about MyVaultMate while your subscription (or trial) is active, starting when your trial starts (your first computer). They stop automatically when that subscription ends, and you can unsubscribe at any time.

Every email we send, automated notices and error messages included, ends with a small reference number (for example CMT-00001234-ABCD) that identifies that message in our records. Every marketing email (the newsletter and product emails) includes a one-click unsubscribe link, and unsubscribing from marketing email does not affect the transactional/service email tied to your account. We comply with the U.S. CAN-SPAM Act. How we measure email engagement (opens and clicks) is described in section 2.5 of the Privacy Policy.

7B. Affiliate / referral program

We run an invite-only affiliate program for approved partners who refer new customers to us. Affiliates are independent parties — not employees, agents, or partners of CM Tech Software — with no authority to bind us or to make promises about MyVaultMate on our behalf. If you're approved and accept the separate Affiliate Agreement during onboarding, that agreement together with these terms governs your participation. In summary:

• Commission. You earn 50% of the net amounts we actually collect from a customer you referred, for the customer's first 6 months as a paying customer. It's calculated on money actually received — refunds, chargebacks, discounts (including founding-member pricing), and unpaid or failed invoices reduce or reverse it accordingly. Nothing is earned during a trial, because nothing is collected. The 6-month window starts with the customer's first actual payment, not at signup. A founding member pays 50% of the plan price for their first 6 months, so commission on those months is calculated on the discounted amount actually collected.
• How you're paid. Commissions are totaled per calendar quarter and paid by ACH bank transfer on or after the first day of the following quarter to the bank account you provide. No commission is payable until you've completed onboarding — a valid Form W-9 and ACH details — and your affiliate account is active.
• Taxes. You're an independent contractor responsible for your own taxes. You must provide a valid W-9 (taxpayer identification) to be paid, and we issue a Form 1099 where U.S. tax law requires it.
• Attribution. Referrals are credited through your unique referral link or code, which sets a first-party cookie in the visitor's browser (see the Privacy Policy). We determine attribution in good faith from our own records, which are final absent manifest error.
• Conduct. You may not spam, make false or misleading claims about MyVaultMate, bid on our brand names in paid search, refer yourself or your own accounts, or otherwise generate referrals deceptively. Doing so may forfeit unpaid commissions and end your participation.
• No guarantee; changes. Participation guarantees no earnings. We may change commission rates or program terms prospectively, suspend or remove any affiliate, and withhold or reverse commissions connected to fraud, self-referral, refunds, or chargebacks.
• Your data. The tax and bank details you provide are encrypted, access-audited, and handled as described in the Privacy Policy; your W-9 / taxpayer ID is purged after a 90-day retention window.

8. Intellectual property

All site and product content (copy, design, blog posts, downloadable resources, and the software that powers MyVaultMate) is owned by CM Tech Software unless otherwise indicated. Your subscription grants you a limited, non-exclusive, non-transferable right to use the product for your business while your subscription is active; it does not transfer ownership of the software to you. The data you enter into the product remains yours. You may share and link to public pages and quote short excerpts with attribution, but you may not copy substantial portions of the site or downloadable resources for commercial use, or reproduce, resell, or reverse-engineer our software, without our written permission.

9. Acceptable use

You agree not to:

• Use our forms for spam, automated submission, fraudulent inquiries, or harassment.
• Attempt to access any account, area of the site, or data that isn't yours.
• Probe, scan, or test the vulnerability of the site without our prior written consent (legitimate security researchers should email us first — we'll usually say yes, and we appreciate responsible disclosure).
• Reverse-engineer, decompile, or otherwise attempt to derive source code from any executable made available on the site.
• Use the site or MyVaultMate to violate any applicable law, infringe anyone's rights, or distribute malware.
• Run MyVaultMate on computers, drives or folders you don't own or aren't authorized to scan, or send requests from the dashboard to computers your organization doesn't manage.
• Use automated systems (bots, scrapers, crawlers) to access the site at a rate that interferes with normal operation.

We rate-limit submissions and block obvious abuse. We may suspend access to anyone we reasonably believe is violating these rules.

10. Third-party links

The site contains links to third-party websites (e.g. Stripe, vendor documentation). We don't control those sites and we're not responsible for their content, privacy practices, or availability.

11. Disclaimer of warranties

The site, MyVaultMate, and any downloadable resources are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. We don't warrant that the site or MyVaultMate will be uninterrupted, error-free, or free of harmful components, that MyVaultMate will find all sensitive data on your computers, or that its encryption features will protect files against every threat. Anything you read on the site (including the blog) is general information, not legal, tax or compliance advice. For advice about your situation, talk to your own attorney or adviser.

12. Limitation of liability

To the maximum extent permitted by law, CM Tech Software's total liability arising out of or relating to these terms, your use of the site, or your use of MyVaultMate will not exceed the greater of (a) the amount you've paid us in the 12 months preceding the claim, or (b) one hundred U.S. dollars ($100). We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages (including lost profits, lost revenue, lost data, or business interruption) arising out of or relating to these terms, the site, or MyVaultMate, even if we've been advised of the possibility of such damages. Some jurisdictions don't allow these limitations — in those jurisdictions our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify and hold CM Tech Software harmless from any claim, demand, or expense (including reasonable attorney's fees) arising from your misuse of the site or MyVaultMate, your violation of these terms, or your violation of any rights of a third party.

14. Termination

You can stop using the site at any time. We can suspend or terminate your access to the site (including your account) at any time, with or without notice, for any reason, including any conduct that we reasonably believe violates these terms. Sections that by their nature should survive termination (payment obligations, refunds, IP ownership, disclaimers, liability limits, indemnification, governing law, dispute resolution) survive.

15. Governing law and venue

These terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these terms or your use of the site will be brought exclusively in the state or federal courts located in Washoe County, Nevada, and you consent to the personal jurisdiction of those courts.

16. Dispute resolution

Before filing any lawsuit you agree to first contact us at support@cmtechsoftware.io with a description of the issue and what you're seeking, and to give us 30 days to try to resolve it informally. Most disputes can be resolved this way without anyone hiring a lawyer.

17. Changes to these terms

We may update these terms from time to time. If we make material changes, we'll update the "Last updated" date above and notify active customer accounts by email. Continued use of the site after the change indicates acceptance. If you don't agree to a change, your remedy is to stop using the site and close your account.

18. Miscellaneous

• Entire agreement: these terms (together with the Privacy Policy) constitute the entire agreement between you and us with respect to the site and MyVaultMate, and supersede any prior or contemporaneous communications.
• No waiver: our failure to enforce any provision of these terms is not a waiver of that provision.
• Severability: if any provision is found unenforceable, the remaining provisions stay in full force.
• Assignment: you may not assign these terms without our written consent. We may assign these terms in connection with a merger, acquisition, or sale of the business.
• No agency: nothing in these terms creates a partnership, joint venture, employment, or agency relationship.

19. Contact

Questions about these terms:
support@cmtechsoftware.io · (775) 229-2579 · CMTechSoftware LLC, Reno-Sparks, Nevada, USA.